Solutions Engineering| ThousandEyes

Who We AreCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.About The RoleWe are looking for an exceptional Solutions Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.What You’ll Do

Support the technical sales process

Assist sales in technical prospecting to help uncover opportunities

Demonstrate solution to showcase capabilities and use-cases

Build and maintain a technical and trusted advisor relationship with customers

Support customers during solution trials

Scope and architect solution deployments

Present to decision makers during trial wrap-up meetings

Participate as a member of the Solutions Engineering teams

Participate on weekly team meetings

Participate in quarter business review sales meetings

Present technical topics and successful wins

Share technical challenges and ways to overcome

Interact with team to ask questions, share experiences, and exchange ideas

Help establish and enhance demonstration material showcasing the solution

Research technical topics impacting the industry to grow as an industry leader

Interface with Marketing

Support trade shows and networking events

Support ThousandEyes Connect events

Contribute to blog and social media posts

Suggest and contribute to white-papers and case-studies

Interface with Product Management and Engineering

Provide solution feedback from hands-on use and customer interaction

Provide solution suggestions and enhancements to drive solution strategy

Participate, drive and provide feedback on internal and external solution beta programs

Interface with Customer Success

Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

5+ years of Solutions Engineering Experience

Excellent presentation, communication, and problem-solving skills

Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

Knowledge of application and network infrastructures

Knowledge of unified communications

Experience with application and network performance analysis solutions

Experience with packet analysis of network and application protocols

Experience with scripting languages (e.g., Python, Perl, Javascript)

Experience with Apple, Linux and Microsoft operating systems

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. US - COMPENSATION RANGE - MESSAGE TO APPLICANTS185,000-215,000Message to applicants applying to work in the U.S.:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have [1] access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.ReferencesVisible links

https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.